Privacy Policy

This Privacy Policy describes how smbet collects, uses, and protects the personal information of users within the Philippines. By registering an account or using our services, you agree to the practices described in this policy.

This policy applies exclusively to the smbet platform. It does not apply to third-party websites, external payment gateways, or affiliate links that you may visit after leaving our site. We strongly encourage you to review the privacy policies of any third-party services you interact with.

We collect information necessary to provide a secure and legal gambling environment.

We gather information through three primary channels:

• Directly from You: Information provided during registration, KYC verification, and when contacting support.
• Automatically: Technical data collected via cookies and server logs as you navigate the site.
• Partner Providers: Data obtained from our partner payment processors and identity verification services to confirm the validity of your account.

Your data is used for the following purposes:

• Account Management: Creating, maintaining, and securing your player profile.
• Financial Transactions: Processing deposits and withdrawals efficiently.
• Compliance: Verifying age and identity to prevent underage gambling and money laundering.
• Security: Detecting and preventing fraud, multi-accounting, and malicious activity.
• Personalization: Improving your user experience based on your preferences.
• Legal Obligations: Fulfilling requirements mandated for gambling operators in the Philippines.
• Marketing: Sending promotional offers only to users who have provided explicit consent.

We do not sell your personal data to third parties. We only share information when necessary:

• Service Providers: With payment processors, KYC providers, and technical infrastructure partners who facilitate our operations.
• Legal Requirements: When required to do so by relevant authorities to comply with laws or respond to legal requests.
• Internal Access: With authorized staff members who require the data to perform their professional duties.

We implement robust technical and organizational measures to keep your data safe:

• Encryption: Use of secure encryption protocols for data in transit.
• Access Control: Strict internal permissions to ensure only authorized personnel can access sensitive data.
• Isolation: Payment data is handled through secure, isolated channels to minimize risk.
• Monitoring: Continuous monitoring of our systems to detect and respond to potential security threats.

We use cookies to remember your preferences and improve site performance. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your location and our terms, you have the following rights regarding your data:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion & Portability: Request the removal of your data or transfer it to another service.
• Objection: Object to certain types of data processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Note that we may be legally required to retain certain data (such as transaction logs) even after account closure to comply with gambling and anti-money laundering regulations in the Philippines.

Personal data is retained for as long as your account remains active. Once an account is closed, we retain the minimum amount of data required for the period specified by applicable law in the Philippines to ensure legal compliance and dispute resolution.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and refund any remaining funds (subject to verification).

Parents or guardians who believe a minor is using our platform are encouraged to report the account through our support channels.

To provide our services, we may use third-party providers that operate outside the Philippines. When this happens, we ensure that appropriate safeguards are in place to protect your data and that the transfer is conducted securely.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

If you have any questions, concerns, or requests regarding your privacy or the management of your personal data, please reach out to us through our official Support Page.